Co-Founder, Director of Customer Experience and Design Innovation
Anna has spent the last 20 years working as a sales professional, marketer, mentor, business consultant, and customer experience expert. Anna is an energetic, passionate human-centered professional who has helped businesses of all sizes, from ‘Ma and Pa’ businesses to fortune 500 corporations like Thomson Reuters. Anna has experience fleshing out product ideas, design, user experience, brand development, and go-to-market plans while gathering customer feedback and communicating with executive stakeholders throughout the process. Anna has also designed and managed Customer Experience programs that include strategy, design, and execution. In 2019, Anna co-authored an Amazon International Bestseller book across 5 countries including the USA, titled Customer Experience, and has developed her own CX methodology that includes the Emotional EKG Journey Map.